Assurances Banque Nationale

The National Bank Insurance Auto | Home app – Terms of Use

Acceptance of the Drive Savvy Terms of Use as outlined in the “Drive Savvy - Terms of Use” section below is mandatory for all participants in the Drive Savvy program. If you are not enrolled in Drive Savvy, the Drive Savvy Terms of Use do not apply to you.

1. Agreement

By downloading and using this National Bank Insurance Auto | Home app (the Application”) which is the property of Belair Insurance Company Inc., on your mobile device, you accept and agree to be bound by and comply with these Terms of Use (the “Terms”).  Please take a moment to familiarize yourself with these Terms. If you do not accept these Terms, you will not be able to activate the Application and should delete the Application from your mobile device.

We reserve the right, at our sole discretion, to modify the Terms at any time by providing notice and obtaining your consent for such modifications where legally required to do so. Where such consent is not required, modifications are effective immediately and you agree to be bound by them through your continued use of the Application.  We recommend you revisit these Terms periodically, which can be viewed at any time within the Application. By downloading the Application on your mobile device, you consent to the installation on your mobile device of the Application, and of any future upgrades or updates thereto (which may be installed automatically if you have selected this feature within your application purchasing profile), made available by National Bank Insurance Auto | Home (as defined below).

You further agree that the Application, or any updates or upgrades thereto, could or will perform the functions described below. You may withdraw your consent at any time by deleting the Application from your mobile device.

As long as you comply with these Terms, National Bank Insurance Auto | Home grants you a personal, non-exclusive, non-transferable license to access and use the Application for private, non-commercial purposes.

2. Our Companies

In Ontario and Quebec, National Bank Insurance Auto | Home products are underwritten by Belair Insurance Company Inc. Services in Ontario and Quebec are provided by National Bank Insurance Auto | Home. National Bank Insurance Auto | Home is a damage insurance firm owned by National Bank of Canada that only distributes insurance products offered by Belair Insurance Company Inc. For more information, please visit www.nbc-insurance.ca.

Belair Insurance Company Inc. and/or National Bank Insurance Auto | Home are hereinafter referred to as “National Bank Insurance Auto | Home”, “we”, “us”, and/or “our”.

3. What is the National Bank Insurance Auto | Home app?

The National Bank Insurance Auto | Home app is an Application installed on your mobile device that could or will allow you, among other things, to:

  • view your National Bank Insurance Auto | Home car and home insurance policies and access your documents on-the-go;
  • access a copy your National Bank Insurance Auto | Home  proof of car insurance directly on your mobile device;
  • submit a car or home insurance claim; and
  • view and manage your National Bank Insurance Auto | Home  profile, previous purchases and payments.

4. Content

The information, content, documents and text provided by us through the Application (the “Content”) is believed to be accurate and reliable when posted on the Application, but we cannot guarantee that the Content available on the Application is accurate, complete or current at all times.

Certain Content in the Application is presented in summary form. You must always refer to the terms, exclusions and conditions of your official insurance documents, a copy of which you may access through your Client Centre on the website, for a complete description of your selected coverage.

The Application and all Content is owned or licensed by National Bank Insurance Auto | Home, and contains proprietary information, including third party proprietary information, that is protected by copyright, trademark, and patent laws, and other intellectual property laws. Except as otherwise allowed under these Terms or by functionality within the Application or integrated within your mobile device’s operating system, the Application and the Content may not be copied, modified, altered, reproduced, republished, uploaded, posted, broadcasted or transmitted or distributed in whole or in part, to any computer, server, website, application, or any other medium of publication on the Internet or any other computer network, or for any commercial purpose, without prior written consent of National Bank Insurance Auto | Home .

We reserve the right to modify, suspend or discontinue the Application and/or Content at any time, without notice.

5. Restrictions

Except as otherwise allowed under these Terms, you may not:

  • sell, assign, sublicense, or otherwise transfer any right in or access to the Application or any content, software or services available therein;
  • transfer your account to a third party;
  • make any commercial use of any portion of the Application or any Content;
  • modify, decompile, disassemble, reverse engineer, create derivative works or otherwise attempt to discover any source code of the Application;
  • reproduce any portion of the Application, except as permitted in the Terms;
  • use software or code to automatically scrape, extract, copy or monitor the Application or any Content, or any data about the Application or any Content;
  • probe, scan or test for vulnerabilities in the Application or Content, any systems or networks connected to the Application, or any web-based services offered through the Application;
  • attempt to gain unauthorized access to any portion of the Application or any Content, any related systems or networks connected to the Application, any stored information, or any web-based services offered through the Application;
  • attempt to interfere with, or disrupt, the proper functioning of the Application or delivery of the Content, or any other person’s use of the Application or the Content; or
  • violate these Terms or make any unlawful or prohibited use of the Application or the Content.

We may block, suspend or terminate your use of, or access to, the Application for failure to adhere to the Terms.

6. Interpretation and Jurisdiction

These Terms, and any access and use of the Application, will be governed by and interpreted under the laws of Ontario and Canada. Any legal action or proceeding arising out of or related to access or use of the Application and these Terms of Use will be determined exclusively by the courts in Ontario.

If any provision of the Terms, in whole or in part, is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of the provisions and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Insurance products mentioned in this Application are sold in Quebec and Ontario only. Only residents of these provinces who can validly be bound by these Terms under applicable laws can use this Application. It is your responsibility to determine if you can legally use the Application in compliance with all applicable laws.

7. Security

We do not guarantee that the Application or any Content is free of viruses, worms, Trojan horses, or other destructive or disruptive code.

To access this Application and to complete any insurance transaction available through the Application, you will need your email address and password. We may provide you with access to information, documents or services related to your insurance policy or claims through the Application. When we do so, you are responsible for ensuring your login credentials for your account are kept confidential and for any activity under your account that occurs as a result of your failure to do so. You will immediately notify National Bank Insurance Auto | Home if there is any unauthorized use of your login credentials or activity on your account.

Please note that this Application may allow you to store offline copies of your insurance documents on your mobile device, or to transfer these documents outside of the Application through functionalities offered by your mobile device's operating system.

By allowing your insurance documents to be stored or transferred in this manner, you accept the information they contain will no longer be protected by the Application's secured environment and could be governed by the privacy policies of your mobile device manufacturer or other third parties, which differ from ours.

8. Electronic or paper documents

The Application gives you the option to choose to electronically receive and access, through your Client Centre, most of your insurance documents, or to continue receiving a paper copy of these documents by mail. If you choose to electronically receive and access your insurance documents through your Client Centre, you understand that these electronic documents may be used as evidence and will have the same force of law as if you had received them by mail.

By choosing electronic documents, you agree that the email address you provided is your last known email address. You are responsible for notifying us, in a timely manner, of any email address change.

9. Functionality and Use

Use of the Application may affect your battery life. The Application is free and can be downloaded via Wi-Fi or cellular data. However, the Application itself will use your cellular data to transfer information to and from National Bank Insurance Auto | Home. You are responsible for assuming all roaming fees, data fees, plan fees, overage fees and any other fees your mobile service provider may charge you as a result of your download and use of the Application.

Please note that while roaming, unless your data is turned off on your mobile device, data will continue to be transferred.

Federal and provincial laws may prohibit you from using your mobile device and the Application in any manner while driving. For your own safety, and the safety of everyone around you, National Bank Insurance Auto | Home strongly encourages you to avoid using your mobile device or the Application while driving.

10. Digital fingerprint recognition

When you enable the digital fingerprint recognition function for the Application (Touch ID or Fingerprint, as the case may be), you can either access the Application with a single touch, or use your email and password to log in.

This function is a service offered by your mobile device’s manufacturer and National Bank Insurance Auto | Home does not endorse or warrant its use. National Bank Insurance Auto | Home  does not record or store your digital fingerprint in any way and assumes no responsibility or liability with regards to your use or inability to use this function. If you choose to enable this function, any fingerprint recorded in your mobile device can be used to access the Application, your National Bank Insurance Auto | Home account and your insurance documents. To help keep your account and personal information secured, National Bank Insurance Auto | Home does not recommend that you activate this function if fingerprints not belonging to you are recorded on your mobile device. National Bank Insurance Auto | Home assumes no responsibility or liability which may result from the Application being accessed with fingerprints not belonging to you.

11. Privacy

We are committed to protecting your privacy, and do our utmost to ensure that the personal information of our customers is safeguarded properly.

Any personal information we collect from you or that you disclose to us through this Application is subject to our Privacy Policy. To understand how we will collect, use and disclose your personal information, please read our Privacy policy, available at www.nbc-insurance.ca.

If you have any questions about your privacy or would like more information, please contact our Privacy Office at:

National Bank Insurance Auto | Home Privacy Office
7101 Jean-Talon St E
Anjou, Quebec Canada H1M3T6
Phone: 1 855 251-2525

E-mail: customer.experience@nbc-insurance.ca

12. Use of cookies

Cookies are small data files sent to your Internet browser that allow us and our third party service providers to recognize you when you visit the Application. If you do not agree with the use of cookies, should delete the Application from your mobile device. The Application requires cookies to allow you to access certain parts of the Application or ensure that certain parts of the Application work properly.

We may use cookies for your convenience in order to allow us to recognize you when you return to the Application, to gather information about your use of the Application, to enable the functionality of certain services available through the Application, to maintain, monitor, protect, and to improve the Application.

13. Other Terms

We may allow you to engage in certain activities on the Application such as:

  • quote or purchase insurance products or services;
  • submit an insurance claim or report a motor vehicle accident; or
  • access information, documents or services related to your insurance quote, policy, or claim.

When we do so, other terms may apply to these activities (“Other Terms”). If there is a conflict between these Terms and the Other Terms posted on a portion of the Application or other website, the Other Terms will govern and control with respect to these other activities.

Further, we use code provided by third parties and embedded within our Application’s code to integrate the following services into this Application:

Crashlytics

Crashlytics is a mobile application analytics service provided by Google Inc. Crashlytics uses code embedded within National Bank Insurance Auto | Home’s proprietary Application code to detect and report to National Bank Insurance Auto | Home, on an anonymous basis, certain features or functionalities of the Application or of your mobile device that may, from time to time, cause the Application to crash or otherwise malfunction. Crashlytics can also detect and report to National Bank Insurance Auto | Home  from time to time, on an anonymous basis, ways in which mobile Application or device features are used by you.

We use the reports generated by Crashlytics to help us understand how users interact and use the features made available through our Application and how mobile device features impact the functionality of our Application, to make decisions about how to improve the Application, and to assess any error that may be found in the Application’s code.

If you do not agree with our use of third party embedded code, you should not activate the Application and should delete the Application from your mobile device.

14. Disclaimer of Warranty and Limitation of Liability

The Application is made available "as-is", "with all faults" and "as available" and it is used at your own risk. National Bank Insurance Auto | Home  makes no warranties or guarantees of any kind, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. National Bank Insurance Auto | Home does not warrant that the Application and its operation will be uninterrupted or error or defect-free, that any errors or defects in the Application will be corrected, that data will not be lost or damaged, or that the Application or server(s) that make it available are free from viruses, disabling code or other contaminants.

National Bank Insurance Auto | Home and its affiliates and suppliers shall not be liable for any direct, indirect, special, incidental, exemplary, punitive, or consequential losses or damages resulting from, arising out of, related to or in connection with, the use of or accessto, or inability to access the Application, Content, these Terms or any related services whether provided by National Bank Insurance Auto | Home or its affiliates or suppliers.

You agree to defend and indemnify National Bank Insurance Auto | Home from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs), brought or asserted against belairdirect resulting from (i) your access to, or use of, the Application; (ii) your breach of any laws or the Terms; (iii) your negligence or wilful misconduct; or (iv) your violation of any third party intellectual property rights. This section will survive the termination of these Terms.

15. Intellectual property

The Application is protected by the Copyright Act and other applicable intellectual property laws, and its Content cannot be altered, sold, reproduced, copied, published, distributed, uploaded, broadcast or retransmitted without infringing on our and the author's rights and his/her moral rights.

Certain names, words, titles, expressions, phrases, logos, icons, graphics or designs or other content in the Application are, as the case may be, trade-names or trademarks of Belair Insurance Company Inc. and its affiliated companies. Certain names, words, titles, phrases, logos, icons, graphics or designs or other content in the pages of the Application can constitute trademarks or trade names, registered or not, property of third parties and may be used under licence.

Use of the Application does not grant you any rights to the Application or the Content nor are any rights of use granted in any trademarks or logos included in the Application.

National Bank Insurance Auto | Home and its third party licensors reserve the right to use any suggestions, recommendations or other feedback you provide without your consent or further obligations to you.

16. Links to other sites

Links from or to Internet sites outside this Application are meant for your convenience only. Where these sites belong to National Bank Insurance Auto | Home, you may be subject to additional or different terms of use for such sites. Please take the time to familiarize with such additional or different terms of use before using the sites. To the extent the sites do not belong to National Bank Insurance Auto | Home, you agree that the owners of the outside sites manage their content which are not reviewed, nor approved by us.

These links should not be construed as an endorsement, a guarantee or a recommendation of the products or services offered on those sites.

You access these sites at your own risk. We cannot be held responsible for damages or prejudice of any nature resulting from the use or the content of other sites connected to the Application by hyperlink.

Any other questions?

If you have any technical questions about downloading or activating the Application or its functionalities, please call us.

ALL TERMS, LIMITS, CONDITIONS, EXCLUSIONS, DEFINITIONS AND PROVISIONS OF YOUR POLICY SHALL CONTINUE TO APPLY AND HAVE FULL FORCE AND EFFECT.

National Bank Insurance Auto | Home is a damage insurance firm owned by National Bank of Canada that only distributes insurance products offered by Belair Insurance Company Inc. © 2018 National Bank Insurance Auto I Home. All rights reserved.

Drive Savvy Program™ Terms of Use

Please note that by downloading and using the National Bank Insurance Auto | Home application (the “Application”) on your smartphone (by “smartphone” we mean a suitable mobile computing device capable of downloading and running the Application as intended), you are deemed to accept and agree to be bound by the following Terms of Use (the “Terms”) during your participation in the Drive Savvy Program (the “Program”). For the purposes of these Terms, “you” and “your” means the person who enrols in the Program and who meets all the conditions in the “Am I Eligible?” section below.

Federal and provincial laws may completely or partially prohibit you from using your smartphone, including the Application, while driving. For your own safety, and the safety of everyone else on the road, National Bank Insurance Auto | Home strongly encourages you to avoid any prohibited use of your smartphone or the Application while driving.

Please take a moment to familiarize yourself with the Terms. Your insurer, Belair Insurance Company Inc. (“Belair”) may modify the Terms at any time by providing notice and obtaining your consent for such modifications where legally required to do so. Where such consent is not required, modifications are effective immediately and you agree to be bound by them through your continued participation in the Program following receipt of such notice.

If you do not accept these Terms in their entirety, you are not eligible to participate in the Program, or to receive, or continue to receive a discount through the Program. Do not activate or use the Application if you do not accept these Terms. You must contact National Bank Insurance Auto | Home if you wish to cancel your participation in the Program. .

What is the Drive Savvy Program?

Drive Savvy is a Program that gives you the opportunity to earn a discount on your automobile insurance policy by sharing information about your driving behaviour with Belair. To participate in the Program, you will have to install the Application, which will use your smartphone’s instrumentation (such as GPS, accelerometer, gyroscope, etc.) to continuously collect information about your driving behaviour, and transfer this information to Belair. Along with determining your potential discount, the information collected and transferred will be used by Belair to design, operate, enhance, and administer the Program, as described in detail in the “How is my Personal Information used?” section below.

Am I Eligible?

To participate in the Program, you must meet the following conditions:

  • you must be the principal driver of an eligible private passenger vehicle listed on an eligible Belair automobile insurance policy with National Bank Insurance Auto | Home that meets the annual premium requirement established for the Program;
  • your smartphone must be compatible with the most recent version of the Application and you must ensure that the Application is installed and updated when required;
  • you must maintain a data plan with your mobile service provider, allowing the Application to transfer data to us and our service providers;
  • you need to provide us with a mobile phone number and email address that must remain valid throughout your participation in the Program;
  • your region must have cellular coverage available to sufficiently gather Collected Data (as defined in the “What Personal Information is collected?” section blow) regarding your driving behaviour (you can contact your mobile phone provider for details); and
  • you must remain enrolled in the Program and keep the Application activated for the duration of the automobile insurance policy that covers your vehicle, including subsequent renewals.

How do I Enrol?

Enrolling in the Program is easy, completely voluntary, and at no additional cost to you (except for any data fees charged by your mobile service provider as a result of your use of the Application). Simply contact National Bank Insurance Auto | Home, or for more information you can visit our website at nbc-insurance.ca/drive-savvy. You will then receive a confirmation text message (SMS) with instructions to download and log into the Application. If there are multiple principal drivers on the same automobile insurance policy enrolled in the Program, text messages (SMS) related to the Program will be sent to the mobile phone number provided for each principal driver. Once you have logged in following the instructions provided, accepted the Terms and given the Application permission to access your location and other required data, your enrolment is completed. Once the Application detects your first trip, it will begin recording Collected Data regarding the driving trips and events, which will be sent to Belair.

Will I receive a discount for using the Application?

You will be entitled to benefit from an enrolment discount for approximately 180 days, at which time it may be replaced by a program discount (the “Drive Savvy Discount”) based on the following driving events:

  1. duration of trip;
  2. hard braking;
  3. rapid acceleration;
  4. cornering and turns;
  5. kilometres driven, and,
  6. distracted driving (e.g., Using  your smartphone while driving).

The driving events may be contextualized in light of various factors, such as:

  1. severity of the event;
  2. speed at which event was registered;
  3. time of day and day of the week you drive;
  4. road types (e.g.: highway, urban or rural); and
  5. left or right turns.

These driving events and their contextualization factors (collectively the “Driving Data”) will be continuously collected while you remain enrolled in the Program, through consecutive periods of a minimum of 180 days (each a “Collection Period”). The length of your Collection Periods might sometimes be adjusted to match your or the policyholder’s automobile insurance policy’s renewal date or the time we commence our renewal notification process.

During each Collection Period, you must be tagged as the driver by the Application for a minimum of 1,000 km to be eligible to receive your Drive Savvy Discount.

Please note that enrolment in the Program does not guarantee entitlement to any Drive Savvy Discount, which varies based on your Driving Data.

Driving Data Displayed on the Application

To help you understand and visualize how you can improve your driving, the Application will translate your Driving Data into comprehensible selected high risk driving behaviours that will be displayed in the Application (“Application Events”), although more Driving Data than is displayed will be factored into your Drive Savvy Discount. These Application Events will include items such as:

  1. hard braking;
  2. rapid acceleration;
  3. risky hours;
  4. speed; and
  5. distracted driving (e.g., Using  your smartphone while driving).

Upon enrolment

Upon enrolment, you will receive a one-time enrolment discount that will be applicable until your first Collection Period is completed.

At the end of your first Collection Period

Your enrolment discount will cease to apply and if eligible, it may be replaced by your Drive Savvy Discount based on your Driving Data collected during your first Collection Period.

For the remainder of your enrolment in the Program

Your Drive Savvy Discount will be updated based on your Driving Data collected during the last 180 days at each of the following events (“Discount Update Events”):

  • Following the completion of a full Collection Period since your latest Drive Savvy Discount update has taken effect; and
  • When we commence our renewal notification process (in which case, your updated Drive Savvy Discount will only be effective as of your renewal date).

Effect on premium

Following each Discount Update Event, your automobile insurance premium may be:

  • Increased – if your Drive Savvy Discount is decreased or ceases to apply;
  • Decreased – if your Drive Savvy Discount is increased; or
  • Unchanged – if your previously earned Drive Savvy Discount does not change.

Whenever your insurance premium is updated, you or the policyholder will receive a corresponding billing statement indicating any adjustment in premium:

  • If the premium has already been paid in full: a refund will be issued if the premium decreased, or an additional amount will be due if the premium has increased;
  • If the premium is paid monthly, or by another payment method: the payment schedule will be adjusted accordingly to reflect increased or decreased payments, as the case may be.

Upon renewal, your premium may increase or decrease based on factors other than a change in your Drive Savvy Discount.

Unsatisfactory Collection Period

If the Application has not been able to tag you as the driver for at least 1,000 km during your last Collection Period, your Drive Savvy Discount will cease to apply until the next Discount Update Event following a full corresponding Collection Period (meeting minimum kilometres requirements) is recorded by the Application.

How will my discount be applied?

Your Drive Savvy Discount will be applied to the car insurance premium (Q.P.F. No 1 and endorsements) of the vehicles on the policy for which you are identified as the principal driver, before tax, except for the following coverage:

  • Insurance for Roadside Assistance Costs (Q.E.F. No. 33);
  • Accident benefits insurance (Q.E.F. No. 34); and
  • Accident Forgiveness.

How do I use the Application?

Your smartphone’s location services (GPS) must be turned on at all times, and you must give the Application permission to access other required data (e.g., accelerometer and gyroscope), to allow collection of Collected Data.

Once the Application is installed and activated, it will detect certain movements, record trips and tag them automatically.

Only trips where you were driving a private passenger vehicle should be used to determine your Drive Savvy Discount. If a trip was incorrectly tagged by the Application, you will be responsible for correcting its tagging within thirty (30) days of the applicable trip.

Information relating to each trip, including your Application Events as well as your currently projected Drive Savvy Discount, is available in the Application.

When should I use the Application and can I use it while driving another vehicle?

The Application must remain activated on the smartphone of each principal driver enrolled in the Program.

Each time you drive a private passenger vehicle, whether or not it is enrolled in the Program, you must have your smartphone with the installed, activated and functional Application in your possession.

Should you or the policyholder wish to make any changes to your automobile insurance policy regarding the enrolled vehicle or principal driver, you must first contact National Bank Insurance Auto | Home. Failure to do so may lead to an extension of any Collection Period and/or removal from the Program.

Can multiple drivers be enrolled?

Each principal driver listed on your or the policyholder’s automobile insurance policy may be enrolled in the Program as long as they comply with all eligibility requirements. The enrolment discount or Drive Savvy Discountmay be applied to each eligible vehicle that the enrolled principal driver is assigned to as principal driver on the automobile insurance policy. Only one Application will be issued to an enrolled principal driver.

Will I be able to track my driving behaviour?

The Application will allow you to track trips and your Application Events. You can review these in the Application for 30 days.

You will also be able to view the potential Drive Savvy Discountthat you may be eligible for at your next update. The policyholder will get a monthly report outlining the trending Drive Savvy Discount for each driver enrolled in the Program. Please note that you may not be able to track Application Events when you are using the Application in certain regions where cellular coverage required by the Application to transmit Collected Data relating to your driving behaviour is non-existent or insufficient.

What happens if the Application is not activated?

You could be removed from the Program and any discount received will cease to apply if you fail to activate the Application within fifteen (15) days of the effective date of your enrolment into the Program or within fifteen (15) days of the date we send the text message (SMS) to you confirming your enrolment in the Program, whichever is later. Re-enrolment in the Program following your removal, and the ability to again receive the enrolment discount if re-enrolled, will be at National Bank Insurance Auto | Home’s discretion.

What happens if the Application is deleted or does not collect and transfer Collected Data?

The Application runs in the background on your smartphone, detecting your trips and gathering your Collected Data. The Application must remain activated and functional at all times except in the event of extenuating circumstances (e.g., failure of the smartphone or unavailability of the mobile network) or unless directed by National Bank Insurance Auto | Home. See the “Does the Application affect the battery life of my smartphone?” section below. If the Application is deleted, it will stop gathering Collected Data.

We reserve the right at our sole discretion to terminate your participation in the Program should we not be able to capture an accurate assessment of your driving behaviour (including if you fail to meet the minimum required number of kilometres driven during two or more consecutive Collection Periods), if we deem there is any misuse of the Application, if no trip is recorded by the Application for more than thirty (30) consecutive days, if you reside or if the vehicle is used in certain regions where cellular coverage is non-existent or insufficient.

If we are unable to obtain an accurate assessment of driving behaviours (for example, due to failure to tag trips in which you were the driver, the inability of your smartphone to collect and transfer the Collected Data used for the Program, the lack of cellular coverage and/or network in the area where you live or use your vehicle, the deletion of the Application or any misuse of the Application), a notification will be sent to you advising you of such, and providing you with fifteen (15) days to remedy any breach of the Terms.

If you fail to remedy any such breach within the allowed timeline, you could be removed from the Program and any discount received will cease to apply. Re-enrolment in the Program following your removal, and the ability to again receive the enrolment discount if re-enrolled, will be at National Bank Insurance Auto | Home’s discretion.

In case of malfunction of the Application or pursuant to our request, you may be required to uninstall the Application from your smartphone.  As a result, reinstallation and/or activation of the Application on your smartphone may be required to continue with any ongoing Collection Period.

What happens if my enrolment in the Program is terminated?

Should you decide to opt out of the Program, or if your participation is terminated, the Application will stop gathering Collected Data as of your effective date of un-enrolment (or as of the date the Application is deleted if it was done prior to your effective date of un-enrolment) and you will no longer be eligible to receive either an enrolment discount or any earned Drive Savvy Discount. Your premium will be adjusted accordingly, effective as of the date of termination of your participation.

Can I use or transfer the Application to another smartphone?

Yes. To do so, you must sign out of the Application on your smartphone, download the Application onto your new smartphone and login to the Application.

Does the Application affect the battery life of my smartphone?

Use of the Application may affect your battery life. You must ensure that the smartphone is charged and functional when the vehicle is being driven so that the Collected Data may be recorded.

Will I be charged by my mobile service provider for use of the Application?

The Application is free and can be downloaded via Wi-Fi or cellular data.  However, unless you are connected to a Wi-Fi network, downloading the Application and the Application itself will use your cellular data to transfer Collected Data to Belair. You are responsible for assuming all roaming fees, data fees (including overage), plan fees and any other fees your mobile service provider may charge you as a result of your download and use of the Application.

PRIVACY

What about my Privacy?

We are committed to protecting your privacy. We will handle your Personal Information in accordance with our Privacy Promise. We are committed to protecting your privacy. We will handle your Personal Information in accordance with our

The information handling practices described in these Terms supplement those described in our Privacy Promise.

What Personal Information is collected?

To participate in the Program, you will have to provide additional contact information including your mobile phone number and email address, which will become part of your insurance file with us, and will be handled in accordance with our Privacy Promise. In these Terms, by “Personal Information”, we mean the information in your file such as your name, phone number and policy number, and additionally your Drive Savvy Discount, your Application Events, and your Collected Data. 

You will also have to install the Application so it can continuously collect information about your driving behaviour, and transfer this information to Belair.

The information collected and transferred by the Application includes:

  • information we get directly from your smartphone’s instrumentation: such as global positioning system (GPS) time and location data, accelerometer data, gyroscope data, location services on/off data, screen on/off data, magnetometer data, barometer data and other smartphone or instrumentation data;
  • information you enter directly about detected trips in the Application such as whether you were driving, the Application determines the mode of transit (e.g.: automobile or public transit) you were using, and other trending information on your trips; and
  • technical information about your smartphone’s hardware or software such as: smartphone make and model, operating system version, software version, and other technical information relating to your smartphone. (Collectively the “Collected Data”)

How is my Personal Information used?

The Collected Data (alone and in combination with third party data such as road map software to contextualize the data) will be used to enable Belair to design, operate, enhance, and administer the Program by:

  • Determining the driving events we use or may use in the future for the purpose of calculating your Drive Savvy Discount.
  • Improving our understanding of your driving behaviour and activities such as, for example, where you drive, what times of the day you drive, how much you drive, what type of roads you drive on, and what type of weather you drive in, and other data collected about specific trips in order to more effectively:
    • review and update your rating criteria (e.g., location principally garaged, distance driven annually, usage type (pleasure/commute/business), etc.);
    • contribute to the assessment of the overall level of risk you represent as an automobile insurance insured, which is assessed through various items including your rating criteria and is used by us, for example, in our regular renewal process (including namely determining the level of premium adjustment);
    • detect, investigate, process, assess (e.g.: fault determination) and settle insurance claims;
    • use for research and development purposes, as well as sharing anonymized data with academic institutions for research purposes.

However, please note that the Collected Data will only be used, collected and shared as permitted by, and strictly in accordance with, applicable laws.

The Collected Data will not be used to:

  • cancel your automobile insurance policy;
  • refuse to renew your automobile insurance policy; or
  • surcharge your premium (beyond any premium adjustment resulting from (i) removal or adjustment of any discount received through the Program, (ii) the review or update of any of your rating criteria and/or (iii) the overall level of risk you represent as an automobile insurance insured).

However, please note that:

  • There are rating criteria other than the Collected Data that may result in adjustment of your rate and cancellation or non-renewal of your automobile insurance policy in accordance with our underwriting rules, including but not limited to accidents and traffic tickets; and
  • Any Drive Savvy Discount adjustment occurring during your automobile insurance policy term will only be done in light of the corresponding Driving Data as described in the “Will I receive a discount for using the Application?” section above.

How can I access/correct my tagged trips?

The Application will allow you to tag detected trips with information such as whether you were the driver or passenger (e.g., passenger in an automobile or public transit). For your convenience, the Application may also auto-tag detected trips based on an understanding of your past driving behaviour. The Application will allow you to review or correct these auto-tagged trips or certain Application Events within those auto-tagged trips within thirty (30) days.

How is my Personal Information disclosed?

We work with service providers who provide the technology, systems, and services necessary to administer the Program. As a result, your Personal Information may be transferred by us or directly by the Application to these service providers who provide data processing, storage and related services on behalf of Belair. Rest assured, we require these service providers to protect and handle your personal information in a manner consistent with our own practices as well as the law.

We will not otherwise disclose your Personal Information specific to the Program to third parties, except as reasonably necessary to design, operate, enhance and administer the Program or as permitted by law, unless we have your consent. 

Please note that we may anonymize, aggregate, or otherwise render the Collected Data non-identifiable as permitted by law, in which case these Terms or our Privacy Promise will no longer apply to it.

Where is my Personal Information stored?

To administer the Program, we may transfer your Personal Information to our service providers who provide data processing, storage and related services. These service providers will only store your information in Canada.

What if I am not the policyholder?

Only your Collected Data will be collected, used, and disclosed by the Application for the purposes of the Program. If you are not the policyholder, you acknowledge some of your Collected Data will be accessible to the policyholder as a result of your shared participation in the Program.

Who do I contact if I have questions about my privacy?

If you have any questions about your privacy or would like more information, please contact our Privacy Office at:

Belair Insurance Company Inc. Privacy Office
700 University Avenue, Suite 1500-A
Toronto, Ontario M5G 0A1
Phone (toll free): 1 866 941-5094
Fax: 416 941-5322

Email: privacy@nbc-insurance.ca

Any other questions?

If you have any questions about the Program, or any technical questions about downloading or activating the Application or its functionalities, please contact National Bank Insurance Auto | Home, or visit us at www.nbc-insurance.ca/drive-savvy for more information. For any questions, you can contact us at 1 833 256-6937.

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

The Application is made available "as-is", "with all faults" and "as available" and it is used at your risk. National Bank Insurance Auto | Home and Belair make no warranties or guarantees of any kind, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.  National Bank Insurance Auto | Home and Belair do not warrant that the Application, its operation and any data collected will be uninterrupted or error or defect-free, that any errors or defects in the Application will be corrected, that data will not be lost or damaged, or that the Application or server(s) that make it available are free from viruses, disabling code or other contaminants.

THE PROGRAM AND THESE TERMS DO NOT ADD, LIMIT, REMOVE, OR MODIFY YOUR AUTOMOBILE INSURANCE COVERAGES ON YOUR AUTOMOBILE INSURANCE POLICY IN ANY WAY. ALL TERMS, LIMITS, CONDITIONS, EXCLUSIONS, DEFINITIONS AND PROVISIONS OF YOUR AUTOMOBILE POLICY CONTINUE TO APPLY AND HAVE FULL FORCE AND EFFECT. 

National Bank Insurance Auto | Home is a damage insurance firm owned by National Bank of Canada that only distributes insurance products offered by Belair Insurance Company Inc. © 2018 National Bank Insurance Auto I Home. All rights reserved.